Opera House General Info
Photography, Recording & Communications Devices
Unauthorized cameras and recording devices are not allowed inside the lobby or theater at any time. Taking photographs of the theater or any performance is strictly prohibited. As a courtesy to our guests, we ask that all paging devices, cellular telephones and alarm watches be switched to silent mode prior to the start of all performances.
In Case of Emergency
Doctors and parents are advised to leave their seat location (located on ticket) and our emergency number, (313) 237-3257, with their service or sitter in case of an emergency. Please observe the lighted exit signs throughout the theater. In event of fire or other emergency, please remain calm and walk – do not run – to the nearest exit. Our ushers are trained to lead you out of the building safely. A trained Emergency Medical Technician is on site during most events. See an usher or staff member to contact the EMT.
Restrooms
There are two ladies’ restrooms: down the stairs off the Ford Lobby (Broadway Street entrance), and on the third floor Madison Street side (press “3R” on the elevator). Gentlemen’s restrooms are located under the Grand Staircase and on the third floor, Broadway Street side (press “3” on the elevator.) Both third floor restrooms are wheelchair accessible. A unisex, wheelchair accessible restroom is located in the Cadillac Opera Café.
No Smoking
The Detroit Opera House is a smoke-free facility. Ash receptacles are provided on the exterior of all entry doors for those who wish to smoke.
Ushers
Ushers are stationed at the top of each aisle. If you have a question or concern, please inform an usher, and they will contact management. If you are interested in becoming a volunteer usher, please call the usher hotline at (313) 237-3253.
Late Seating
Latecomers will be seated only during an appropriate pause in the program. Late seating policies are at the discretion of the production, not Opera House management.
Lost & Found
Lost & Found is at the Safety and Security Department. Please see an usher if you have misplaced an article, or call (313) 237-3257. Items will be held in Lost & Found for 30 days.
Accessibility
Accessible seating for patrons in wheelchairs is available in all price ranges on the orchestra level. When inquiring about tickets, please ask about these locations if you require special accommodations.
Assisted Listening Devices
Assisted listening devices are available on a first-come, first-served basis. Please see an usher to request this service, or visit the Guest Services desk located in the Vincent Lobby (Madison Street entrance). Although this is a complimentary service, we will request to hold a piece of personal identification while you are using the device. Please contact the ticket office at (313) 237-SING (7464) should you desire special consideration.
Children
Children are welcome, however, all guests are required to hold a ticket, regardless of age. Babes in arms are not permitted.
Services
Concession stands are located on all levels. Please note that food and drinks are not allowed in the auditorium at any time. Coat Check is located at the Guest Services desk, in the Vincent Lobby (Madison Street side). Cost is $1.00 per coat. Please note that the Detroit Opera House does not accept responsibility for any personal articles that are not checked at the coat check. Public pay phones are located near the third floor ladies’ restroom. Take the elevator to “3R” and turn to the left. Pay phones are wheelchair accessible.
ATM
A National City ATM is available 24/7 inside the Parking Center.
Boutique
The Michigan Opera Theatre Boutique is on the Broadway Street side of the Grand Lobby.
Concealed Weapons
Be advised that, for purposes of Michigan Compiled Laws, Section 28.425o(1)(f), this is an entertainment facility which has a seating capacity of more than 2,500 individuals. It is therefore unlawful to carry a concealed pistol on the premises.
Rental Information
The Detroit Opera House is available for rent by your organization. Please call (313) 961-3500.
Ticket Services Office
The Detroit Opera House Ticket Services Office (box office) hours are 10:00 AM - 5:30 PM Monday through Friday. Call for weekend hours. (313) 237-SING [7464].
Tickets for all events are also available through Ticketmaster. Visit any Ticketmaster outlet, phone (248) 645-6666, or log on to ticketmaster.com.
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